SayIt works alongside contact center agent desktop applications with no integration required, provided the application supports Microsoft’s copy and paste functions.

SayIt utilizes HTTPS to provide highly secure communications. SayIt audio commands are fully encrypted enroute and stored encrypted within nVoq databases. Encryption use is AES 256; there is no co-mingling of data. Each client has its own database and data is stored in an unstructured format.

Because SayIt is a cloud-based application, it requires no dedicated hardware or software. All users need is an Internet connection. In some situations an approved SayIt noise canceling headset with an audio connector may be required.

SayIt is currently deployed as a stand-alone application, so integration with LDAP is not required.

No, if you are using the SayIt audio connector or softphone connector. When the path to SayIt is opened by depressing a preprogrammed key on the keyboard, the audio commands are muted from the customer but the agent can always hear the customer. To resume speaking with the customer, the agent simply releases the preprogrammed key on the keyboard.

Yes, the keys on the mouse can be configured to access SayIt.

Within reason, no. SayIt can easily scale from just a few users to thousands of users very quickly.

SayIt is a cloud-based application, so there is no software to deploy or manage at the desktop. In most cases, IT support is limited to making sure the SayIt URL can be accessed from the desktop and that there is good audio quality.

Yes, in many cases, all that is required is a good USB noise-cancelling headset.

Yes, the Sayit Administrative Console allows the administrator to view and report usage statistics.

No, SayIt requires an Internet connection.

Yes, as part of our ongoing corporate governance, nVoq and the SayIt service are subject to an annual Payment Card Industry (PCI) Data Security Standard compliance audit, and an annual Statement on Standards of Attestation Engagements No. 15 Type.