MEDICAL TRANSCRIPTION EDITOR

If you like digging into medical voice editing, enjoy helping people solve problems, set customers up for success, and would like to positively impact the lives of millions of clinicians, we want to talk with you!

Your Opportunity

nVoq is looking for Medical Transcription Editor focused on providing audits of voice transcription files for accuracy, documenting findings, providing insight towards improving vocabulary and product performance. This role would work closely with various departments including Customer Support, Linguistics and Engineering in providing the data our teams need to better the customer experience.  Together, we can improve the lives of healthcare providers and, by extension, improve healthcare.

Location: Remote US, Boulder, Co (HQ)

Target Base Hourly: Target Rate of $25 (+/- based on capabilities) - 1099 status for the first 60 days with the opportunity to join our Team as a full-time employee upon completion of the 60-day evaluation/onboarding period.

About Us

Founded in 2000, nVoq is Headquartered in Boulder, CO and offers the energy and excitement of an entrepreneurial environment coupled with seasoned business leadership and mature business practices. nVoq’s leadership team has over 150 collective years of experience in companies like Microsoft, IBM, Accenture, and Starbucks. Company Founder and CEO, Charles Corfield, has a strong track record of entrepreneurial success and is dedicated to building a great place to work where people from all backgrounds are valued, trusted, enabled, and supported in their roles and their careers.

While we all work hard at nVoq, we also value quality time outside of the office and employee wellness. We support our employees taking the time they need to refresh their bodies, minds, and spirits. Many of your co-workers share interests in racing, biking, skiing, hiking, art, yoga, reading, and other pursuits. In addition, you will find nVoq is a “blame-free environment.” Mistakes get made; it’s a part of the innovation process. We do, we learn, we grow…together.

nVoq offers a highly scalable voice recognition platform with automations support that speeds up workflow for improved productivity, efficiency, and quality of service. nVoq’s software-as-a-service (SaaS) platform minimizes time spent at the keyboard by using speech to capture dictation or to automate workflow. The Company’s solution is both HIPAA and PCI-DSS compliant, and securely converts speech into text within seconds with the highest level of accuracy.

Your Role

This is a career-developing opportunity to join us at an essential moment and have a significant impact. You have a strong experience with medical transcription and documentation. While technically proficient, you would escalate challenging technical issues or linguistics to our engineers. Your main role is parsing the support queue and comparing medical audio files to corresponding automated transcriptions for accuracy and patterns for improvement.

Your Impact (I.E., “You will…”)

  • Analyze medical audio narratives for transcription accuracy and identify opportunities for improvement
  • Identify system improvements based on support patterns
  • Effectively use data to gain insights, provide guidance, and communicate with internal support and developer teams
  • Provide customer insight to product management, marketing, and sales on innovations that improve the user experience, product capabilities and features required to retain and grow customer base
  • As a member of the Customer Experience team, you will also work on other projects, tasks, and teams that may capitalize on your knowledge and expertise

Your Capabilities (Required) (i.e., “You Have and Can…”)

  • Work remotely and manage time efficiently
  • Analyze medical transcription voice files of speech recognition users for coachable context (individual)
  • Discern medical terminology and determine appropriate/inappropriate transcription
  • Voice concerns with courage and curiosity in a proactive manner
  • Utilize MS Office tools to document, analyze and share your findings
  • Collaborate, inclusion, and leveraging expertise across the company (asks “what does this mean”)
  • Identify opportunities for accuracy improvement related to sentence modeling, topic updates (medical vocabulary/lexicon), and vocabulary and substitutions (local/site-specific)
  • Recognize patterns in behavior & situation that can be coached, expectations of users (meant vs. said), poor return – potentially system-related
  • Compile data & summarize findings/patterns, then communicate those effectively with Users, Facility administrators who manage users’ expectations, and nVoq Teams

What Could Set You Apart (Not Required and/or Willing to Learn)

  • Leading or training in a medical transcription editing setting
  • Supporting people using technical tools within large enterprises
  • Experience with FreshDesk or other Project Management software

Our Total Compensation Philosophy

We want our people to feel valued for the contributions they bring and connected to the success of the company. As a result, for most roles we target market mid-point for compensation after the first year. For new contractors, we adjust for estimated capabilities and projected contributions to determine starting salary as compared to the target.

We regularly conduct thorough market research based on a variety of factors to establish a competitive mid-point for each role and adjust accordingly.

To Apply

Interested candidates with the proper qualifications are requested to apply via LinkedIn or submit their resume to PeopleOps@nvoq.com , please reference “Medical Transcription Editor” in the subject line of your email.

SENIOR QA AUTOMATION ENGINEER

nVoq is seeking qualified regional candidates for a Senior QA Automation Engineer position. This candidate will be based out of nVoq’s Boulder, CO HQ office, working closely with Developers and Product Owner to verify that applications meet defined criteria, so our customers are delighted!

Are you a savvy quality assurance professional looking for a new challenge? Are you interested in using your proven QA skillset to impact millions of people? 

This opportunity - nVoq is seeking qualified regional candidates for a Senior QA Automation Engineer position. This candidate will be based out of nVoq’s Boulder, CO HQ office, working closely with Developers and Product Owner to verify that applications meet defined criteria, so our customers are delighted!

About Us- Founded in 2000, nVoq is Headquartered in Boulder, CO and offers the energy and excitement of a high growth entrepreneurial environment coupled with seasoned business leadership and mature business practices. nVoq’s leadership team has over 150 collective years of experience in companies like Microsoft, IBM, Accenture, and Starbucks. Company Founder and CEO, Charles Corfield, has a strong track record of entrepreneurial success and is dedicated to building a great place to work where people from all backgrounds are valued, trusted, enabled, and supported in their roles and their careers.

We support our employees taking the time they need to refresh their bodies, minds, and spirits. We trust our employees to get their work done, collaborate effectively, and communicate with each other. We do not micromanage, we do not “mandate”, and we regard work as what you do, not a place you go. In addition, you will find nVoq is a “blame-free environment.” Mistakes get made; it’s a part of the innovation process. We do, we learn, we grow…together.

nVoq offers a highly scalable voice recognition platform with automations support that speeds up workflow for improved productivity, efficiency and quality of service. nVoq’s software-as-a-service (SaaS) platform minimizes time spent at the keyboard by using speech to capture dictation or to automate workflow. The nVoq platform is also both HIPAA and PCI-DSS compliant, and securely converts speech into text within seconds with the highest level of accuracy.

Location: Remote US, Boulder, Co (HQ)

Target Compensation:

Estimated Base Salary (target after year one): $95,000-105,000/year (actual starting comp based on capabilities)

This role

Your primary responsibility will be to design and implement automated solutions to verify that our software applications and APIs meet functional and performance requirements.

Responsibilities

  • Develop, execute, and maintain high quality scripts to verify features, functionality, resilience, and scale in our mobile & desktop applications.
  • Work closely with development teams and product owners to understand satisfiers and create robust acceptance tests which include positive and negative scenarios.
  • Collaborate with developers in the reproduction and resolution of defects.
  • Document and communicate new product defects, including clear steps to reproduce.
  • Work with UX designers and product owners to help define a world class user experience.
  • Take ownership for and advance the improvement of the applications you test.
  • Work proactively with teammates to ensure that applications are of superior quality.
  • Occasionally assist Customer Support with reproducing and troubleshooting production issues.
  • Review and contribute to technical documentation.

Capabilities

  • Write code that tests and evaluates our applications
  • Create automated UI test frameworks compatible with Angular, Electron, iOS and Android applications.
  • Diagnose and create Windows, Android, and iOS UI tests
  • Navigate Linux, Windows, MacOS, iOS and Android with efficiency
  • Design hardware testing with iPhone, iPad, MacBook, Android tablets & phones, Bluetooth, Handheld and USB microphones
  • Generate test cases for APIs using tools like Postman
  • Express yourself in a positive and clear way both orally and in written form
  • Display excellent analytical and problem-solving skills

What Could Set You Apart

  • Bachelor’s degree in computer science or related field
  • Passion for writing test automation code in Python, Ruby, Java, Swift, Kotlin, or similar
  • Concern for detail and the user experience
  • Experience with healthcare and/or speech recognition

To Apply

Interested candidates with the proper qualifications are requested to submit their interest to the following link:  APPLY HERE

ABOUT YOUR BENEFITS

We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement.


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nVoq Incorporated | 1790 38th Street | Suite 105 | Boulder, Colorado 80301 | Contact Sales 1-866-383-4502

© nVoq. All Rights Reserved.