Frequently Asked Questions
Check here first for fast answers to common issues and questions about SayIt or nVoq. If you don’t see the topic you need, visit the Support page for further assistance.
General
Because SayIt is a cloud-based application, there is no software to be installed. The computer must have Java Runtime Environment (JRE) 1.5 or higher and sufficient bandwidth to run the service. Please see the Technical Requirements page for more information.
As a Software-as-a-Service provider, nVoq offers different subscription options to support the needs of each industry. In health care, our affordable standard subscriptions are based on a per-user per-year volume suitable for the majority of users. In customer care, SayIt is typically offered as a 'minutes of usage' subscription model. One time setup and training fees may also apply. A SayIt representative will work with you to develop a pricing program that meets your budget requirements.
SayIt is currently deployed as a stand-alone application, so integration is not required.
While individual results may vary, most SayIt users achieve at least 95% on average accuracy after 15 minutes of dictation. Each user creates their own voice profile, so SayIt understands how they speak. This, combined with the ability to create custom vocabularies, means that users consistently experience dictation accuracy of 95% or higher. SayIt's technology base works differently than other products, so mistakes made in dictation after setup should not negatively impact your voice profile.
nVoq is a Boulder, Colorado-based provider of Software-as-a-Service speech applications for the customer care and health care industries.
SayIt from nVoq gives the user the option to enter data using speech or a combination of speech and SayIt Shortcuts. Both methods are typically much faster and more accurate than typing. This short video shows what a difference SayIt makes in a common health care practice: patient intake.
The SayIt architecture consists of a client application that communicates with SayIt servers. This document describes the process of 'transactions' between these entities and provides an overview of the speech technology used in SayIt: http://www.nvoq.com/sites/default/files/SayIt_Architecture.pdf.
SayIt is built on the Microsoft® Speech Application Programming Interface (SAPI).
Yes. You can access SayIt through the Internet from home, the office, and while traveling.
nVoq currently operates only in the U.S. The SayIt roadmap includes expansion to other regions in 2012.
SayIt is nVoq’s primary commercial solution. Other supporting utilities have been built to support specific customer needs. Please visit our Support page for more information.
nVoq supports customer implementations with both internal resources and third-party services from its certified partner network.
SayIt utilizes HTTPS to provide highly secure communications. SayIt audio and resulting transcribed text is fully encrypted enroute and stored encrypted within nVoq databases.
Because SayIt is a software-as-a-service (SaaS) application, it requires no dedicated hardware or software. All users need is an Internet connection and an approved SayIt headset or microphone. Options for dictation on mobile devices are available using SayIt partner applications.
SayIt is currently deployed as a stand-alone application, so integration with LDAP is not required. The product roadmap includes integration with a variety of directory services technologies.
SayIt™ is voice recognition software that uses the power of speech to quickly and accurately capture data and automate workflow processes.
We invite potential customers to draw their own conclusions. The main things to consider are: ease of use, lower cost, cloud-based access, and AHA endorsement. For IT and workgroup administrators, SayIt's powerful Administrative Console streamlines user setup and enables sharing of common taxonomy or "workflow shortcuts" across the organization. New SayIt users can benefit from SayIt's highly sophisticated yet easy-to-use profile building and language modeling capabilities, designed to improve voice recognition accuracy out of the gate.
nVoq relies exclusively on certified reseller and service delivery partners for health care industry sales and support. nVoq has direct sales representatives for targeted enterprise-level accounts in other industries.
SayIt operates as a speech overlay technology alongside other business applications. Dictated speech is converted to text and stored directly in the designated field within the business application. No cut and paste is required. Point your cursor where you want text to appear and speak. It's that simple!
SayIt is hosted in a network of secure third-party data centers adhering to industry standards for security and disaster recovery.
SayIt supports Windows desktop (XP, Vista, Windows 7) and Windows tablet devices as well as iOS-capable devices (iPhone and iPad). Support for other mobile form factors such as Blackberry, Windows Mobile and Android are planned for 2012.
nVoq typically does not retain dictated data in the production system. nVoq does maintain a training system which allows storage of dictation samples to facilitate coaching of new users. Access to both environments is strictly limited to authorized system administrators with audit trails available.
nVoq has approximately 50 employees, the bulk of which are focused on R&D. Most employees reside at company headquarters in Boulder, Colorado, with some field-facing executives located in other U.S. venues. All software development is performed in the U.S.
SayIt is primarily sold through certified resellers who also provide training to end-users. For direct customers, a login is provided to the nVoq Learning Center.
nVoq is privately backed. Founder and CEO Charles Corfield is a successful serial entrepreneur.
SayIt is a Software-as-a-Service (SaaS)-based application, so there is no software to deploy or manage at the desktop. In most cases, IT support is limited to making sure the SayIt URL can be accessed from the desktop and that there is good audio quality.
nVoq is not actively seeking capital at this time but welcomes inquiries from strategic investors.
Yes, in many cases, all that is required is a good USB noise-cancelling headset. Please see Audio Devices for Customer Care and Audio Devices for Health Care for the recommended list of headsets.
It normally takes about 10-15 minutes to set up a new user profile and get started using the service. Most training can be performed remotely but onsite options are available.
Yes, custom abbreviations can be set up at the individual or organization level.
SayIt’s powerful Administrative Console includes a custom reporting engine that supports a variety of management functions. Dictation usage can be monitored at the user level for billing and performance management purposes. Within the training system, user dictation samples can be monitored by authorized system administrators for coaching purposes. The samples can be reviewed and corrections made to improve future recognition results. SayIt also interfaces with workforce management tools for scheduling and other administrative functions.
Yes, SayIt is normally able to recognize individual accents and/or dialects with a high degree of accuracy. SayIt implementation resources can offer additional coaching and tuning support for those individuals with heavily accented speech.
Yes, the Administrative Console allows the administrator to view and report usage statistics such as number of dictations, average words per dictation, keystrokes saved, number of shortcuts, etc.
SayIt has the ability to adapt to a variety of speech patterns and accents. It can be used by ESL (English-as-a-Second-Language) speakers and those with regional accents. Dictation accuracy is further enhanced with SayIt custom vocabularies and post-processing features.
SayIt is highly secure. All dictation is transmitted via HTTPS connections to PCI-compliant data centers.
SayIt requires an Internet connection. However, some partner applications powered by SayIt that are designed for use with mobile devices allow users to capture audio offline for batch submission at a later time.
Yes. Please see the nVoq Leadership page for more information.
nVoq does not publish customer information. SayIt is being deployed in some of the largest US communications enterprises as well as a variety of regional hospitals, ambulatory clinics and care facilities.
Other industry offerings are planned for 2012. Please visit How to Buy SayIt for more information.
Because SayIt is a cloud-based application, there is no software to be installed. The computer must have Java Runtime Environment (JRE) 1.5 or higher and sufficient bandwidth to run the service. Please see the Technical Requirements page for more information.
Health Care
With SayIt's powerful "Substitutions" feature, users can create unique terms and acronyms at the individual or organization level. Local vocabulary can also be addressed within SayIt's language modeling features to support maximum accuracy.
SayIt operates independently of any one EMR vendor, so the application can be used with an EMR as well as with other desktop applications. While no integration is required to use SayIt effectively, an SDK is available for both Windows and iOS. Several SayIt partners provide custom integration services.
SayIt works as a speech overlay technology alongside business applications including Electronic Medical Record Systems (EMRs). Simply launch the SayIt web-based client, point your cursor where you would like to insert text, and dictate your notes directly into the desired field. If an application can accept a "cut-and-paste" command to enter text, it should be compatible with SayIt. Please contact Support with any specific questions about your application.
SayIt maintains a robust medical lexicon, including brand name and generic drugs. This database is regularly monitored and updated.
SayIt complies with PCI (Payment Card Industry) requirements, which has some of the most stringent privacy and security criteria of any industry. SayIt profile access is auditable at extremely granular levels.
SayIt operates independently of any one vendor to avoid passing on unnecessary overhead to all SayIt users. For those users requiring this functionality, SayIt can work in tandem with the EMR to create high-quality documentation that serves as a foundation for the NLP or coded applications. SayIt has co-marketing agreements with several partners including Health Language, Inc.
The American Hospital Association is one of the largest health care industry trade associations (www.aha.org). The AHA has exclusively endorsed SayIt as a voice recognition solution. For more information about the AHA endorsement, please see the SayIt in Health Care page.
SayIt currently offers support for over 35 popular specialties and can customize local vocabularies as required. Additional specialties are planned for future releases.
nVoq does not publish customer information. Since becoming commercially available in 2011, the SayIt health care solution is now being deployed by a variety of regional hospitals, ambulatory clinics and care facilities across the U.S.
In addition to the real-time SayIt service, nVoq also provides core functionality to support dictation processing in batch mode. Many transcription service providers are seeking a solutions provider that can support both real time and batch modes. Please contact us at sales@nvoq.com with your specific requirements.
nVoq does not publish customer information. Since becoming commercially available in 2011, the SayIt health care solution is now being deployed within a variety of hospitals, ambulatory clinics and care facilities across the U.S. Multiple specialties are supported.
SayIt is a speech overlay technology which can interoperate with the vast majority of business applications. If an application can accept a "cut-and-paste" command to enter text, it should be compatible with SayIt. Please contact Support with any specific questions about your application.
Customer Care
Yes, SayIt works alongside popular third party CRM tools such as Microsoft Dynamics, Salesforce.com, as well as most proprietary CRM applications
It takes 10-15 minutes to set up a new SayIt profile and get started using the service. Additional training resources are available to learn about all the SayIt features, and most users can be up and running productively within an hour.
For health care customers, SayIt is available exclusively through nVoq certified resellers as a subscription service, starting with one user and extending to broad enterprise-level deployment. For other industries, SayIt is available at the enterprise level through nVoq’s direct sales force. For more information please visit the How to Buy SayIt page.
nVoq's reseller partners offer various promotional incentives from time to time. Please contact partners@nvoq.com for more information.
No, SayIt only captures the agent’s dictation.
It depends. The agent can mute the caller as notes are dictated, or the agent can use the conference mode so the customer hears the notes as the agent is dictating. This is sometimes used during call wrap-up to confirm the customer’s request.
SayIt has the ability to adapt to a variety of speech patterns and accents. It can be used by ESL (English-as-a-Second-Language) speakers and those with regional accents.
Because SayIt is a software-as-a-service (SaaS) application, it requires no dedicated hardware or software. All users need is an Internet connection and an approved SayIt headset or microphone. Options for dictation on mobile devices are available using SayIt partner applications.
Partners
nVoq welcomes inquiries from ISVs focused on workflow applications. An SDK is available for both Windows and iOS. Please visit the Partner Portal for more information.
At this time, nVoq does not require registration of potential SayIt opportunities.
Please visit the Partner Portal and submit your contact information to find out more about becoming an nVoq partner.
Please visit the Support page to submit a support ticket on behalf of your customer.
Please visit the Partner Portal and submit your contact information to determine your partner support representative, who will help you follow up with Billing.
Please visit the Partner Portal and submit your contact information to find out more about becoming an nVoq partner.
Please visit the Partner Portal and submit your contact information to find out more about becoming an OEM partner.
Please visit the Partner Portal and submit your contact information to find out more about becoming an nVoq reseller partner.
Please visit the Partner Portal and submit your contact information to determine your partner support representative, who will help you with training resources.
