Audio Input Devices for Customer Care
nVoq regularly reviews and rigorously tests headset devices for compatibility with SayIt solutions. The noise-cancelling headsets listed below have been approved for use in a noisy call center environment. ***It is not recommended to use integrated analog soundcards, always use a USB audio device***
| Device Type | Manufacturer | Model | Use when... | Occupation Examples |
|---|---|---|---|---|
| Computer/Telephony Switch | Smith Corona | SayIt USB Audio Connector | User needs Phone and PC connectivity. Requires approved telephone headset | Phone Agent, Manager |
| Headset USB | Plantronics | Blackwire C310/C320 | User needs a device for general purpose | Back Office, Manager, Chat |
| Headset Wireless DECT | Jabra | Pro 930 | User has a wireless preference and PC connectivity | Back Office, Manager, Chat |
| Telephone Headset | Smith Corona | Ultra Classic | Phone connectivity, paired with an approved CT Switch or USB Adapter with quick disconnect | Phone Agent, Manager |
| Telephone Headset | Plantronics | HW251N/HW261N | Phone connectivity, paired with an approved CT Switch or USB Adapter with quick disconnect | Phone Agent, Manager |
| Telephone Headset | Jabra | Biz 2400 Duo | Phone connectivity, paired with an approved CT Switch or USB Adapter with quick disconnect | Phone Agent, Manager |
If you have any questions about headset devices for Customer Care, please contact nVoq at info@nvoq.com.
