“SayIt is in use at multiple major companies and outsourcers. Customers are reporting significant increases in agent productivity, improved note accuracy and overall drops in average handle times and after-call work.”
SayIt for Customer Care
SayIt For Customer Care
SayIt™ allows agents to speak call notes, email and chats in real time rather than typing them. Instead of typing at 20 to 30 words per minute, agents simply speak, increasing call notation to 80 to 120 words per minute. Agents can build a personal profile in less than 15 minutes and begin using SayIt on customer inquiries within an hour.
See SayIt in Action
Enhance Agent Productivity
SayIt Product Info
How to Get SayIt Into Your Organization
SayIt for Customer Care is sold directly to large enterprise organizations throughout the United States. Find out more by contacting nVoq today.
Why Use SayIt?
Call center agents using SayIt can focus on resolving the customers issue(s) rather than on notating the call. SayIt helps improve the quality of the customer interaction while increasing the overall completeness, timeliness and detail of the call note, chat or email.
SayIt is offered on a subscription basis, with no up-front capital investment required. No client software or local IT support is needed. This simple-to-use solution is designed and priced to be used by the entire customer care community, from agents to managers.
Managers and support staff reviewing the agent’s customer call interactions report that they can complete multiple quality assessments in the same time they could complete one. The assessment is much more detailed and is a better coaching document for the agent. With less time spent notating the call, calls are often shorter, resulting in high levels of customer satisfaction and available time to upsell the customer.
Proven Benefits
SayIt impacts many center metrics, such as Average Handle Times, After-Call Work, Number of Calls Handled, for:
- More efficient workflow and call handling
- Less time spent notating the call
- Lower cost to service customer inquiries
- Less agent fatigue
- High levels of customer satisfaction
- Improved note quality
Improve Chat Effectiveness
Online chat continues to grow. Customers use online chat because it’s convenient and quick. For the supplier, chat provides a very cost-effective channel to support sales and customer service.
Dan Morley
Vice President of Sales &
GM Customer Care
Talking About SayIt
September 19, 2012
More on Demystifying Speech Recognition: Improving Performance
by Charles Corfield
Frequently Asked Questions
Can I use SayIt with my CRM system?
Yes, SayIt works alongside popular third party CRM tools such as Microsoft Dynamics, Salesforce.com, as well as most proprietary CRM applications
How much training time is required?
It takes 10-15 minutes to set up a new SayIt profile and get started using the service. Additional training resources are available to learn about all the SayIt features, and most users can be up and running productively within an hour.
Save Time
Reduce the time for call notation
Lower Cost
Reduce the cost to resolve customer inquires
Better Quality
Improve consistency and detail of call notes
