“SayIt is in use at multiple major companies and outsourcers. Customers are reporting significant increases in agent productivity, improved note accuracy and overall drops in average handle times and after-call work.”
SayIt for Customer Care
SayIt For Customer Care
SayIt™ allows agents to speak call notes, email and chats in real time rather than typing them. Instead of typing at 20 to 30 words per minute, agents simply speak, increasing call notation to 80 to 120 words per minute. Agents can build a personal profile in less than 15 minutes and begin using SayIt on customer inquiries within an hour.
See SayIt in Action
Enhance Agent Productivity
SayIt Product Info
How to Get SayIt Into Your Organization
SayIt for Customer Care is sold directly to large enterprise organizations throughout the United States. Find out more by contacting nVoq today.
Why Use SayIt?
SayIt impacts many center metrics, such as Average Handle Times, After-Call Work, Number of Calls Handled, for:
- More efficient workflow and call handling
- Less time spent notating the call
- Lower cost to service customer inquiries
- Less agent fatigue
- High levels of customer satisfaction
- Improved note quality
Improve Chat Effectiveness
Online chat continues to grow. Customers use online chat because it’s convenient and quick. For the supplier, chat provides a very cost-effective channel to support sales and customer service.
Vice President of Sales &
GM Customer Care
Talking About SayIt
Frequently Asked Questions
Yes, SayIt works alongside popular third party CRM tools such as Microsoft Dynamics, Salesforce.com, as well as most proprietary CRM applications
It takes 10-15 minutes to set up a new SayIt profile and get started using the service. Additional training resources are available to learn about all the SayIt features, and most users can be up and running productively within an hour.
Reduce the time for call notation
Reduce the cost to resolve customer inquires
Improve consistency and detail of call notes