SayIt Blog

SayIt has proven to be effective in many settings. This blog explores both current use and the future direction of this innovative solution.

Voice-Enabled Physician Order Entry

by Derek Plansky
July 5, 2012

When people talk about speech recognition in the context of clinical care, almost all of the attention goes to support clinical documentation and EMRs. However, there’s another equally compelling use case: CPOE (Computerized Physician Order Entry). While CPOE adoption is a key metric for meaningful use, both in the inpatient and ambulatory setting, less than 25% of hospitals have it up and running. Speech recognition can make the ordering process much faster and more efficient.

Building World-Class Call Centers through Technology

by Edward Basquez
April 10, 2012

Today’s contact center executives are focusing on improving customer satisfaction, building quality work/life environments and improving the overall call center efficiency. They are doing this with the use of real-time speech recognition technology, preferably in the cloud. They are using SayIt™ from nVoq.

Agents are very excited about the SayIt technology as it saves them from typing millions of keystrokes a year. It is not uncommon for agents to achieve 120 wpm when using SayIt, not to mention the ergonomic advantages.

The Daily Balancing Act for Nurses: Paperwork vs. Patient Care

by Lynette Jones
March 20, 2012

Nurses today are expected to capture a tremendous amount of information during each shift, whether working on a hospital floor or in other clinical and residential settings. While much of this data needs to be formally recorded in the patient’s E.M.R, there are also general observations of interest to incoming staff covering the same patients. Using a pocket notebook, “sticky notes” or oral communication to transmit this information is a regular practice among the nursing community. With escalating reporting requirements, it’s estimated that nurses are spending 25-30% or more of their daily shift on documentation – reducing the time they can spend on patient care.

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