Today’s contact center executives are focusing on improving customer satisfaction, building quality work/life environments and improving the overall call center efficiency. They are doing this with the use of real-time speech recognition technology, preferably in the cloud. They are using SayIt™ from nVoq.
Agents are very excited about the SayIt technology as it saves them from typing millions of keystrokes a year. It is not uncommon for agents to achieve 120 wpm when using SayIt, not to mention the ergonomic advantages.